Privacy Policy - OpsFlow

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

Name, email address, and contact information
Organization and facility information
Work order data and maintenance records
Usage data and analytics
Payment and billing information

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraud

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

With your consent
With service providers who perform services on our behalf
To comply with legal obligations
To protect the rights and safety of OpsFlow and our users
In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information, including:

256-bit encryption for data in transit and at rest
SOC 2 Type II certified infrastructure
Regular security audits and penetration testing
Multi-factor authentication options
Role-based access controls

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us at privacy@opsflow.com.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate information
Deletion of your information
Restriction or objection to processing
Data portability
Withdrawal of consent

7. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on legal grounds including consent, contract performance, legal obligations, and legitimate interests.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@opsflow.com
Address: OpsFlow, Inc.