Hotel & Resort Maintenance for 5-Star Experiences
Deliver exceptional guest experiences with seamless maintenance operations. From room turnover to pool systems and HVAC, OpsFlow keeps your property running smoothly while guests focus on relaxation.
Hospitality Maintenance Challenges
In hospitality, maintenance directly impacts guest experience and revenue.
Guest Expectations
Today's travelers expect perfect rooms and immediate service. One bad review can cost thousands in lost bookings.
Rapid Turnarounds
Rooms must be cleaned, inspected, and ready for the next guest in hours. Maintenance delays mean lost revenue.
Multi-Area Coordination
Guest rooms, restaurants, pools, spas, conference centers—each area has different maintenance needs.
Staff Communication
Housekeeping, maintenance, and front desk must coordinate seamlessly. Information gaps create guest complaints.
Seasonal Demands
Peak seasons require all hands on deck. Off-seasons are ideal for major projects but budgets are tight.
Safety & Compliance
Fire systems, elevators, pools, and kitchens all have strict inspection requirements. Failures shut you down.
How OpsFlow Helps Hospitality
Keep your property running at the standard your guests expect.
Guest Request Tracking
Log and track every guest maintenance request. Ensure rapid response and complete follow-through.
Room Maintenance
Coordinate with housekeeping, track room status, and manage preventive maintenance between guests.
Amenity Management
Keep pools, spas, fitness centers, and restaurants running smoothly with dedicated tracking.
Performance Analytics
Track response times, maintenance costs per room, and team performance to optimize operations.
Real Hospitality Scenarios
See how OpsFlow handles common hospitality maintenance situations.
In-Room AC Complaint
Guest calls front desk at 11 PM reporting AC not cooling properly in room 412.
- 1Front desk creates priority work order via tablet
- 2On-duty engineer receives mobile alert
- 3Engineer responds within 15 minutes
- 4Issue diagnosed and fixed on-site
- 5Guest receives follow-up text confirmation
Pre-Event Inspection
Major wedding booked in Grand Ballroom for Saturday. Everything must be perfect.
- 1Event prep checklist created for ballroom
- 2Covers lighting, HVAC, AV, restrooms
- 3Tasks assigned with completion deadlines
- 4Progress tracked through inspection
- 5Sign-off completed before event
Pool Equipment Failure
Pool pump fails on busy holiday weekend. Pool must close until repaired.
- 1Emergency work order created instantly
- 2Vendor notified and arrival tracked
- 3Parts ordered from preferred supplier
- 4Pool inspection checklist before reopening
- 5Incident documented for management
Built for Hospitality Teams
OpsFlow serves everyone delivering exceptional guest experiences.
General Managers
Get visibility into maintenance operations, costs, and guest impact across your property.
Engineering Teams
Receive clear work orders, track your tasks, and ensure nothing falls through the cracks.
Front Desk Staff
Submit guest requests easily, track status, and keep guests informed of progress.
Trusted by schools and universities nationwide.
From single campuses to entire districts, facility teams rely on OpsFlow to streamline maintenance operations and keep their schools running smoothly.
We went from tracking work orders in spreadsheets to having complete visibility across all 12 campuses. The time savings alone paid for itself in the first month.
Michael TorresDirector of Facilities, Lincoln Unified School District
Our techs went from spending 2 hours a day doing paperwork to closing tickets in real-time from their phones. They can snap photos, update statuses, and log time without ever leaving the job site.
Jennifer ChenFacilities Manager, Riverside High School
OpsFlow helped us implement consistent maintenance standards across our entire district. The approval workflows ensure nothing falls through the cracks, and our board loves the reporting.
David MartinezAssistant Superintendent, Metro Public Schools
We've reduced emergency work orders by 40% since implementing preventive maintenance schedules in OpsFlow. The system makes it easy to stay ahead of issues instead of always reacting.
Sarah JohnsonFacilities Director, Oakwood University
We cut our supply costs by 25% in the first year. Real-time inventory across all buildings means we know exactly what we have and get automatic reorder alerts. No more overstocking or emergency hardware store runs.
Robert KimMaintenance Supervisor, Valley Community College
We finally have visibility across all 8 of our campuses. I can instantly see which schools have the highest maintenance costs, longest response times, or recurring issues. The data drives our budgeting decisions now.
Lisa AndersonOperations Director, Heritage Academy
Stop putting out fires. Start preventing them.
Join facilities teams at schools and universities nationwide who've traded paper tickets and emergency repairs for organized, proactive maintenance.
Questions? We've got answers.
Can't find what you're looking for? Reach out to our support team—we typically respond within a few hours.
Ready to streamline your facilities?
Get a personalized demo and see how OpsFlow can transform your maintenance operations.
What you'll get with OpsFlow
Personalized Demo
See OpsFlow in action with workflows tailored to your facilities.
Expert Guidance
Our team will answer your questions and show you best practices.
Quick Implementation
Most teams are up and running within 2 weeks with full support.
No Commitment
Free 30-day trial with no credit card required to get started.